Shipping policy

Here’s everything you need to know about how your trendy finds reach you across the UAE ✨

📦 Processing Time
• Orders are packed within 24 hours (Monday-Saturday)
• Orders placed on Sundays or public holidays are processed the next working day

🇦🇪 Delivery Across UAE
• Most orders arrive within 1–2 business days
• Remote areas and Abu Dhabi/ Al Ain deliveries may take longer
• During rare busy periods, delivery may be delayed due to high order volumes, courier delays, or incorrect customer details
• We always do our best to get your order delivered as quickly as possible

🚚 Shipping Fees
• AED 10 shipping fee on orders below AED 99
• Free shipping on AED 99+

💵 Cash On Delivery
• COD available on orders up to AED 300
• AED 10 COD fee applies
• Only one active COD order allowed per customer at a time

📍 Address Information
Please make sure your full address and mobile number are entered correctly. Incorrect or incomplete details may cause delays or failed deliveries.

📞 Delivery Attempts
Keep your phone nearby after dispatch — the courier may contact you by call or SMS during delivery.

🚫 Order Changes & Cancellations
Orders are processed quickly, so changes or cancellations may not be possible after placing your order.

🎁 Free Gifts & Promotions
Orders placed multiple times to claim extra gifts or promotions may be combined into one shipment with one promotional gift per customer.

🌡️ Transit Conditions
Msteri is not responsible for courier delays, mishandling, or transit conditions such as heat exposure during delivery.

📩 Need Help?
Email: hello@msteri.ae or WhatsApp: 056 926 6247