Built on the success of 125,000+ happy UAE customers as O.TWO.O, now bigger, bolder, and packed with even more beauty, fashion, lifestyle finds & trending must-haves.
Shipping policy
Hereâs everything you need to know about how your trendy finds reach you across the UAE â¨
đĻ Processing Time
âĸ Orders are packed within 24 hours (SaturdayâThursday)
âĸ Orders placed on Fridays or public holidays are processed the next working day
đĻđĒ Delivery Across UAE
âĸ Most orders arrive within 1â2 business days
âĸ Remote areas may take longer
âĸ During rare busy periods, delivery may be delayed due to high order volumes, courier delays, or incorrect customer details
âĸ We always do our best to get your order delivered as quickly as possible
đ Shipping Fees
âĸ AED 10 shipping fee on orders below AED 99
âĸ Free shipping on AED 99+
đĩ Cash On Delivery
âĸ COD available on orders up to AED 300
âĸ AED 10 COD fee applies
âĸ Only one active COD order allowed per customer at a time
đ Address Information
Please make sure your full address and mobile number are entered correctly. Incorrect or incomplete details may cause delays or failed deliveries.
đ Delivery Attempts
Keep your phone nearby after dispatch â the courier may contact you by call or SMS during delivery.
đĢ Order Changes & Cancellations
Orders are processed quickly, so changes or cancellations may not be possible after placing your order.
đ Free Gifts & Promotions
Orders placed multiple times to claim extra gifts or promotions may be combined into one shipment with one promotional gift per customer.
đĄī¸ Transit Conditions
Msteri is not responsible for courier delays, mishandling, or transit conditions such as heat exposure during delivery.
đŠ Need Help?
Email: hello@msteri.ae or WhatsApp: 056 926 6247
