Refund policy

At Msteri, we want every order to arrive exactly the way you imagined it ✨
To protect product quality, hygiene, and fairness for all customers, we currently do not accept returns or exchanges on purchased items.

🛍️ All Sales Are Final
Due to hygiene standards and the nature of many of our products, all purchases are considered final sale. Please carefully review sizes, colors, shades, and product details before placing your order.

✨ Report Issues Within 7 Days
If your order arrives damaged, defective, missing items, or incorrect, please contact us within 7 days of delivery so our team can review your case.

🎥 Unboxing Video Required
To help us investigate and assist fairly, we require:

• A continuous unboxing video starting from the sealed package
• Clear visibility of the shipping label and package condition
• Clear proof of the issue during unpacking

Videos that start after opening, contain cuts, or appear edited cannot be accepted for claims.

📦 Shipping Responsibility
All orders are packed carefully before dispatch. However, Msteri is not responsible for courier mishandling, delays, or damages caused during transit and external shipping conditions.

🎁 Free Gifts & Promotional Items
Complimentary products, promotional items, and free gifts are not eligible for refund, exchange, or replacement.

📩 Need Help?
Contact our support team with your order number and required proof, and we’ll always do our best to review your request fairly and carefully.